Straight answers
Before an AI answers for your business, you should know how it works.
These answers describe the current product direction and public-site behavior without inventing integrations, compliance, pricing details, customer proof, or launch readiness.
Product basics
What the front desk does—and what it does not.
What does Ava do today?
Ava is an AI assistant. She answers inbound calls, including after hours and forwarded calls, and saves the caller's name, number, and need. When mail delivery is on, she emails the owner. In-call booking, live transfer, texting, and call recording are not part of that call yet.
Is Ava a person?
No. Ava is an AI assistant. You write the greeting callers hear, and you can say that in the first sentence. You should call her yourself before customers do.
Do I need to write prompts or build call-flow diagrams?
No. The intended builder interviews you in plain English, turns what it learns into the receptionist, and lets you request changes conversationally. You still need to review and test the result before relying on it with customers.
Can Ava schedule appointments on my calendar?
Not during the call. You can connect Google Calendar in the dashboard, but that connection does not offer times or book while the caller is on the line. Ava saves the requested time for your team to confirm. In-call booking is coming soon.
Can it filter spam and unqualified leads?
You can define questions and business-fit rules that help distinguish prospective customers from vendors, solicitations, obvious noise, and requests outside your service area or scope. Qualification reflects your rules and cannot guarantee lead quality.
Is 4voip only for after-hours calls?
No. The primary vision is an AI front desk for covered inbound calls throughout the day. After-hours and overflow handling are individual use cases, not the whole product.
Can I hear the receptionist before going live?
Yes. Testing by phone is central to the product experience. The public demo number will be shown only after that telephone configuration is connected and verified.
Building and improving
Teach the agent in plain English.
How does 4voip learn about my business?
The conversational builder asks about services, customers, common calls, qualification, scheduling, routing, boundaries, and exceptions. You can continue teaching it as the business changes.
Can I change the agent after it is built?
Yes. The product is designed so you can describe a change in plain English, review the updated behavior, and call the receptionist again before publishing the change.
Does the AI replace every front-desk conversation?
No. Routine, structured conversations are the best fit. Sensitive, urgent, regulated, ambiguous, or judgment-heavy calls need a clearly tested human or emergency path.
Does 4voip make outbound calls?
Not yet. Outbound callbacks for new leads and appointment reminders are coming soon. Today 4voip answers inbound calls, including overflow and after-hours calls.
Pricing
What is known before activation.
How much does 4voip cost?
Ava starts at $49 per month. Creating an account is free and does not ask for a card. Stripe collects a card only when you activate paid phone service. Your exact price is shown before activation.
Is the $5 extra number the same as a Bot Number?
No. The $5 per month extra number is an add-on for Ava customers. One standard local number is included with the plan. Toll-free numbers add $5 per month plus the provider rental, and the app shows the exact total before you pay. Bot Number is a separate standalone product for an AI agent. It is waitlist only and has no published price.
How many minutes are included?
Included minutes, usage limits, and overage pricing have not been published. There is no usage dashboard for minutes.
Are there multiple plans?
No additional public plan tiers are being claimed. Capabilities and the exact price must be presented clearly before a customer activates service.
Will building or testing the receptionist activate billing?
The public website does not activate paid service. Final billing terms must be shown and accepted before a paid account begins.
Trust and safety
Verify the call, the limits, and the proof.
Does 4voip claim HIPAA or other compliance certifications?
No unsupported certification or regulated-data claim is made. Any regulated use requires verified safeguards, documented responsibilities, and appropriate agreements before activation.
Is 4voip an emergency service?
No. 4voip is not 911, emergency dispatch, or a substitute for medical, legal, safety, or other professional judgment.
How can I verify what callers will experience?
Call Ava yourself. Check the greeting, the questions, and the lead your team receives. Booking, live transfer, texting, and recording are not part of that live call yet.
Are the reviews and customer stories on the site real?
4voip will publish customer proof only when it comes from a real customer, accurately reflects their experience, and is used with permission. No placeholder ratings or fabricated testimonials are published.
Local pages
Why city content must earn publication.
Does 4voip have offices in every listed city?
No. A city guide does not imply a physical 4voip office or local business location.
How does a city page become publishable?
It must contain sourced local facts, operational context, relevant authorities, unique FAQs and call scenarios, complete metadata, and documented verification. Draft research is excluded from indexing and the sitemap.
Why are only some city and industry pages available?
4voip does not mass-publish pages by replacing city names. A city-industry combination is published only when the local research materially changes the call, qualification, scheduling, or safety context.