Privacy
Use only the information the service needs.
4voip is designed to collect and use information for clear business purposes, with access and retention explained where applicable.
Public website
When you send the contact form, 4voip receives the name, business, email, phone number (if provided), topic, and message you enter, along with your browser type. It is emailed to the 4voip team and kept in a server-side log so we can reply and follow up. We use it only to respond to you.
Receptionist information
A receptionist may handle contact details, call content, business information, and technical records needed to answer, route, summarize, and support calls.
Call recording and transcripts
Call recording is off unless the business owner turns it on for that business. When the owner turns it on, 4voip may store the call audio and a transcript so the business can review the call. Callers may be told that the call is being recorded, including where the law that applies to the call requires that notice. Recording is not on for every account. This page is not a statement that recording is in use, and it is not legal advice about when recording is allowed.
SMS and mobile information
When you expressly request a text-message follow-up, 4voip uses your mobile number, consent record, and relevant call details to send the requested customer-care message and operate the messaging service. Mobile information and SMS opt-in consent are not sold or shared with third parties or affiliates for promotional or marketing purposes. Service providers may process this information only as needed to deliver and support the requested messaging service.
Your messaging choices
You may reply STOP to stop further text messages. Reply HELP for help. Message and data rates may apply. Choosing not to receive SMS does not prevent you from calling or purchasing a service.
Data minimization
Call flows should collect only the information needed for the approved business purpose.
Service providers
Telephone, messaging, hosting, and other providers may process information when their services are connected to the relevant customer setup.
Security and access
Access to customer and caller information should be limited to authorized purposes. Specific retention, access, and processing responsibilities are documented before activation where applicable.
No unsupported compliance claims
4voip does not claim certifications or regulated-data support unless those protections have been verified and documented.